Staff Software Engineer

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Corporate Systems team provides development and support for Client, Corporate Operations and Administration Systems. Visa global business functions supported by CIT include Branding, Marketing, Sales, Service, Call Center, Finance, Revenue, Human Resources, Customer Relationship Management and Corporate Risk. This includes managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and custom developed solutions.

We need you to leverage your hands-on systems & analysis experience to design, build and deliver Technology solutions with successful outcomes. You will be empowered to innovate the future of our Project and Portfolio technology strategy and deliver with excellence. You will build deep partnerships with our business partners and champion proactive new ways technology can help our business partners. You will plug into the team where you work closely with passionate, hardworking leaders wanting to leverage technology to better manage their business.

Essential Functions

Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls

Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role.

Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and/or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties.

Conduct one-on-one user training or formalized, pre-developed larger group training sessions as assigned.

Mentoring the junior team members.

Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement.

Work with L3 teams (SME) on the critical requests and resolve it to closure.

Interface with external software vendors for product issue troubleshooting and resolution, initiating Service Requests (SR’s) as necessary with other 3rd Party Vendors.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Minimum of Bachelor’s degree or equivalent
• Expert level SQL skills for data manipulation and validation (MSSQL Server, PostgreSQL) required
• Mid-level experience with Clarity PPM required
• Experience implementing Clarity PPM 15.x and above a plus
• Working knowledge of web services, REST, APIs, XML required
• Experience with BI technologies like PowerBI, Tableau is a plus
• Experience in a programing language like .net, python, Java
• Experience with automation tools like Automation Anywhere a plus
• Experience with ETL technologies like SSIS a plus
• Ability to lead a project from scoping requirements through actual launch of the project
• Expert knowledge/experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations
• Prior experience building requirements for systems implementations – including but not limited to functional design documents, file specifications, data flow diagrams
• Process-oriented with strong analytical and problem solving skills,
• applies both innovation and logic to tackle complex problems
• Good knowledge of architecture, advanced engineering principles and design patterns.
• Experience with performance, scalability, and reliability testing methodologies
• Experience in reviewing technical solution design and evaluation to ensure it meets business requirements and long term product goals
• Excellent verbal, written, and presentation skills with both technical and non-technical audiences
• Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
• Must have a strong analytical acumen, problem solving skills, strategic thinking, attention to detail and interpersonal skills
• High degree of business acumen and technical competency, ability to balance and bridge technology and business needs
• Experience in working with agile workflow management tools like JIRA preferred
• Proven ability in delivery of global projects
• Understanding of security best practices

COLORADO APPLICANTS ONLY: The estimated salary range for a new hire into this position in Colorado is 88,000 USD to 112,200 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for annual bonus and equity.
Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.