Information & Record Clerks

JOB DESCRIPTION:

Dress code: Business Casual

Location:1350 NW 14th Street, Miami, FL 33125

PAY RATE: $14.04 Hourly

Monday- Friday

7:30AM to 4PM

30 min break

Providing face-to-face or telephonic customer service, cashier, clerical experience and basic computer skills.

High School Diploma, customer service, cashier and clerical experience in a fast-paced environment to include but not limited to call center, basic computer skills, working with electronic health records and confidential information.

• Ability to self-monitor work for accuracy and maximum productivity

• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.

• Strong internal and external customer service skills

• Ability to independently solve problems

• Strong verbal and written communication skills in addition to good listening skills

• Ability to work effectively and cooperatively with others

• Knowledge of patient confidentially laws

• Ability to work with a diverse population

• Ability to review data for accuracy and completeness

• Ability to perform mathematical calculations

• Knowledge of medical insurance

• Ability to prepare accurate reports and correspondence

This Senior Clerk position is assigned to the registration area at the Refugee Health Assessment Program. The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS) and is cross trained among all the clerical areas of the clinic. Duties will vary and be assigned according to support service needs at any given time; the incumbent will be flexible, approachable and accept change readily. Incumbent will follow Health Insurance Portability and Accountability Act and information security regulations to ensure confidentiality and privacy of the client health information.

Incumbent will establish good rapport with staff and clients and provide positive customer service. Incumbent is expected to adhere to established Health Department policies and procedures.Staff assignment of duty station, work hours and workdays may vary based on agency/unit needs. This position requires incumbent to speak English, Spanish and/or Creole.

Check-In/Front Desk/Receptionist/Phone Duties:

Greets client, determines purpose of visit, directs client to specific destinations. Answers customers’ questions, provides information. Schedules client appointments, maintain/update appointment scheduler. Follows client check in processes, completes or provides for completion necessary forms and copies requiring client’s information, routes clients following procedures. Operates telephone system to answer, transfer calls, provide information, takes messages. Schedules, updates and confirms client appointments by telephone as necessary. Follows up all “no show” appointments by telephone and/or by correspondence to assure clients are rescheduled. Records in Healthcare Management System comments provided by clients contacted and enter the pertinent services codes, check EDN system for new arrivals, performs merging of client duplication as needed and as indicated.

Registration/Follow-Up/Reactivation/Over 90 Days Clinic Duties:

Interviews clients and verifies immigration documents to determine eligibility for services. Verifies Medicaid eligibility in FMMIS or other information systems. Safeguards the integrity of the database by ensuring that the client is properly registered, and records are not duplicated in Healthcare Management System and Florida Shots System in accordance with policies and procedures. Prepares and witnesses consent forms and release of information on all clients as needed. Verifies and ensures that all required forms are correctly completed and signed by clients. Scans and files registration and clinical documents, picture identification and immunization records. Process returning clients for second or third doses of vaccines, open Florida Shots access client information and print vaccination records, make appointments if needed, print labels and assign to nurse.

Medical Records Duties:

Face to face or by answering telephone greets client, determines purpose of visit/call, changing and verifying existing appointments requested by clients and provides them with the necessary information regarding the services that will be provided, answers customers’ questions, provides information and routes client as per procedures. Assists clients with various requests such as: transfers in-state or out-of-state, request for copies of Immunization Records and Laboratory results. Processes release of information request ensuring that valid authorization has been given by the client or the client’s legal representative; releases information to person and agencies according to policy and regulations. Protects the security of Medical Record/Electronic Health Record to ensure that confidentiality is maintained. Ensures that the medical record/Electronic Health Record is completed following policy and procedures. Assures that all records are classified by the date to which they were registered in the Health Management system. Utilizes approved forms/screens. Scans each client’s registration and /or clinical documents and results into the Health Management System by category, attaching the scanned documents to the client’s record in the Health Management System. Maintains hard copy records and pack/logs for storage.

Follows the facility’s retrieval and log out/in procedure to account for all records