CUSTOMER EXPERIENCE ASSOCIATE

  • virtualrecruiterjbh
  • March 31, 2023 11:42 pm
  • Nueva York, EE. UU.
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CUSTOMER EXPERIENCE ASSOCIATE

Our client, a leading global specialty retailer is looking for a Customer Experience Associate to join their growing team. This is an NYC based company, and they are looking for a detail-oriented and hardworking candidate. This position is remote and will need someone to commit 3 to 6 months.

SALARY/HOURLY RATE:

$20 – $22/hr

POSITION OVERVIEW:

The Customer Experience Associate will be assisting clients via email, phone, and chat.  At least one-year experience in a Customer Experience Associate role or related field is required. The ideal candidate must also have strong communication and problem-solving skills while having the mentality to go above and beyond to provide exceptional service to their clients.

RESPONSIBILITIES OF THE CUSTOMER EXPERIENCE ASSOCIATE:

  • Answers incoming phone calls, emails, makes outgoing calls and follows up on customer questions in a timely and accurate manner; ensuring customer satisfaction
  • Conducts lead management, CRM and prospecting activities to evaluate our customers, their needs and the solutions we can provide for best-fit products and services
  • Partners with sales teams to meet and exceed customers service expectations
  • Performs additional responsibilities as requested to achieve business objectives
  • Willingness and ability to help out with the team as necessary
  • Works cross-functionally to bring the customer’s feedback and point of view to internal teams
  • Performs additional responsibilities as requested to achieve business objectives

QUALIFICATIONS FOR THE CUSTOMER EXPERIENCE ASSOCIATE:

  • 1+ year of Customer Service or call center experience preferred
  • Zendesk, or other CRM experience preferred
  • Must be available to work full time hours and some weekends
  • Excellent communication skills — both written and verbal
  • Strong problem-solving skills
  • Positive attitude is extremely important
  • Category : Work from home
  • Company Name : Atrium Staffing
  • Salary : $20/hr - $22/h
  • Remote Job? : Yes

Location

Nueva York, EE. UU.

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