CUSTOMER EXPERIENCE ASSOCIATE

Our client, a leading global specialty retailer is looking for a Customer Experience Associate to join their growing team. This is an NYC based company, and they are looking for a detail-oriented and hardworking candidate. This position is remote and will need someone to commit 3 to 6 months.

SALARY/HOURLY RATE:

$20 – $22/hr

POSITION OVERVIEW:

The Customer Experience Associate will be assisting clients via email, phone, and chat.  At least one-year experience in a Customer Experience Associate role or related field is required. The ideal candidate must also have strong communication and problem-solving skills while having the mentality to go above and beyond to provide exceptional service to their clients.

RESPONSIBILITIES OF THE CUSTOMER EXPERIENCE ASSOCIATE:

• Answers incoming phone calls, emails, makes outgoing calls and follows up on customer questions in a timely and accurate manner; ensuring customer satisfaction
• Conducts lead management, CRM and prospecting activities to evaluate our customers, their needs and the solutions we can provide for best-fit products and services
• Partners with sales teams to meet and exceed customers service expectations
• Performs additional responsibilities as requested to achieve business objectives
• Willingness and ability to help out with the team as necessary
• Works cross-functionally to bring the customer’s feedback and point of view to internal teams
• Performs additional responsibilities as requested to achieve business objectives

QUALIFICATIONS FOR THE CUSTOMER EXPERIENCE ASSOCIATE:

• 1+ year of Customer Service or call center experience preferred
• Zendesk, or other CRM experience preferred
• Must be available to work full time hours and some weekends
• Excellent communication skills — both written and verbal
• Strong problem-solving skills
• Positive attitude is extremely important