Bi-Lingual Customer Service Representative

PrideStaff, a national staffing company, is seeking an enthusiastic Bi-Lingual Customer Service Representative (CSR) for our client.

The Customer Service Representative will work independently in an office within a manufacturing facility and will handle inbound & outbound customer calls. Automotive or Engineering background a plus.CSR must be fluent in English & Spanish.

Job Responsibilities

As a Customer Service Representative, you will be responsible for handling calls from customers regarding products and services as well as provide general information regarding questions/issues.

Responsibilities for the Customer Service Representative may include:

• Answering inbound calls from customers in a professional manner
• Researching information using multiple resources and route call to the appropriate resource
• Providing customers with product and service information and resolving customer concerns and complaints
• Entering customer information in the system and identify and escalate priority issues
• Completing call log and producing call reports
• Providing follow up customer calls when necessary

Job Requirements

• Must be fluent in English & Spanish (both written and verbal)
• Prior Customer Service experience
• Excellent communication skills (both written and verbal)
• Strong data entry / typing skills and computer skills
• Automotive or Engineering background a plus

Compensation / Pay Rate (Up to): $17.00 – $20.00 Per Hour