Technical Writer – Software Development

Technical Writer (Software Development) – remote/work from home

Southern Scripts is a growing Pharmacy Benefits Manager (PBM) that values transparency and customer satisfaction above all. We are seeking a Technical Writer to play an important part providing clear communication both within the company and to our vendors and customers. This is a fully remote/work from home position.

We wanted a PBM that worked better… so we created one.

Southern Scripts, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.

Southern Scripts is searching for incredible talent! We continue to experience accelerated growth in a rapidly changing industry. There’s never been a better time to join our team.

Role and Responsibilities

The Technical Writer is an important part of providing clear communication both within the company and to our vendors and customers. The Technical Writer will be responsible for creating new documents such as user guides, standard operating procedures, and customer-facing technical instructions; maintaining and organizing document repositories with version control; and helping departments throughout the company adhere to document repo standards. The Technical Writer will work closely with the software development and business analytics teams to prioritize documentation requests. Job responsibilities include, but are not limited to:

• Defining and communicating document repository standards for various document types.
• Creating user guides for our internal operations software.
• Creating user guides for our external customer and member applications.
• Creating API documentation for both internal stakeholders and external consumers.
• Converting existing SOPs to conform to document best practices.
• Reviewing and/or copyediting content developed by others in the company.
• Coordinating with subject-matter experts to ensure specialized topics are appropriately documented.
• Working closely with management to ensure workload is properly prioritized.
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

What We Have to Offer

Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.

• Servant Culture
• Medical, Dental, Vision insurance
• Disability and Life insurance
• Employee Assistance Program
• Remote work options
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested

Required Skills and Competencies

• Proven work experience in software development.
• Strong written and verbal communications skills to support business writing, professional correspondence, and meeting facilitation with diverse group of stakeholders at all management levels within the organization
• Familiarity with pharmacy management, especially around adjudication, formularies, and pricing is a plus.
• Demonstrated ability to manage workload and priority to get the most important work done in a timely fashion.
• Ability to work independently and provide project and team direction given general guidance.
• Ability to consolidate ideas and collaborate with cross-functional working groups.

Strongly Desired Skills

• Experience working in an Agile/Scrum development process.
• Knowledge and experience working with document repositories.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Position Type and Expected Hours of Work

• Full-time/Salaried/Exempt.
• Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00AM to 5:00PM CT. We cover clients from West to East Coast, work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends and holidays pursuant with industry demands.

Travel

This position may require some travel.

Required Education and Experience

• Bachelor’s degree, preferably in a technology or technical business discipline.
• Understanding of Agile development.

Preferred Education and Experience:

• Experience in healthcare IT field.

Southern Scripts, LLC and all entities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Southern Scripts complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Southern Scripts expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Southern Scripts employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D