Qualifications
High school or equivalent (Required)
Work authorization (Required)
Call Center: 1 year (Preferred)
customer service: 1 year (Preferred)
Spanish (Preferred)
Benefits
Pulled from the full job description
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Full Job Description
American Logistics Values
Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.
About the Job
As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:
Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
Deliver a simple customer experience with every interaction
Trouble-shoot and problem solve situations that may be outside standard procedures
Become a knowledge expert
Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.
Requirements
American Logistics is proud to employ a diverse workforce. The experience and skills needed are:
Ability to demonstrate strong communication and interpersonal skills
Basic software and web knowledge, and the ability to pick up new technology quickly
Work well with others, and be willing to help team members
Ability to problem solve
High attention to detail
Reliability – As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule
What’s in it for You
Work-life balance – We offer set schedules that are flexible
Potential for advancement within the organization
Benefit Package that includes:
Medical insurance
Dental insurance
Vision insurance
Company paid life insurance
Company paid disability insurance
Paid Holidays
Paid Time Off
401k Retirement Savings Plan (with Employer Match after 1 year of employment)
$15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)
American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.
Additional Compensation:
Bonuses
Benefits:
Health insurance
Dental insurance
Vision insurance
Retirement plan
Signing bonus
Paid time off
Work from home
Flexible schedule
Job Types: Full-time, Part-time
Pay: $19.00 – $39.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Work from home
Schedule:
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability
Application Question(s):
Do you have reliable internet with speeds of at least 30 Mbps download, 10Mbps upload, and no more than 40-75ms latency/ping?
Do you have a computer with Windows 10 or MAC OS Sierra 10.12 or better?
Do you have a headset and web cam?
Do you have a quiet place to work in your home?
Does your computer have an Intel i5 processor or equivalent?
Does your computer have at least 8GB of RAM?
Education:
High school or equivalent (Required)
Experience:
Call Center: 1 year (Preferred)
customer service: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: Remote
- Category : Work from home
- Company Name : Hirewho
- Salary : $19.00-39.00 per hour
- Remote Job? : Yes
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