Qualifications<\/b><\/p>\n
High school or equivalent (Required)<\/p>\n
Work authorization (Required)<\/p>\n
Call Center: 1 year (Preferred)<\/p>\n
customer service: 1 year (Preferred)<\/p>\n
Spanish (Preferred)<\/p>\n
Benefits<\/b><\/p>\n
Pulled from the full job description<\/p>\n
401(k)<\/p>\n
401(k) matching<\/p>\n
Dental insurance<\/p>\n
Disability insurance<\/p>\n
Employee assistance program<\/p>\n
Flexible schedule<\/p>\n
Full Job Description<\/b><\/p>\n
American Logistics Values<\/p>\n
Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.<\/p>\n
About the Job<\/b><\/p>\n
As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:<\/p>\n
Receive inbound calls and make outbound service calls, assess the customer\u2019s transportation needs, and assist appropriately<\/p>\n
Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)<\/p>\n
Deliver a simple customer experience with every interaction<\/p>\n
Trouble-shoot and problem solve situations that may be outside standard procedures<\/p>\n
Become a knowledge expert<\/p>\n
Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.<\/p>\n
Requirements<\/b><\/p>\n
American Logistics is proud to employ a diverse workforce. The experience and skills needed are:<\/p>\n
Ability to demonstrate strong communication and interpersonal skills<\/p>\n
Basic software and web knowledge, and the ability to pick up new technology quickly<\/p>\n
Work well with others, and be willing to help team members<\/p>\n
Ability to problem solve<\/p>\n
High attention to detail<\/p>\n
Reliability – As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule<\/p>\n
What\u2019s in it for You<\/p>\n
Work-life balance \u2013 We offer set schedules that are flexible<\/p>\n
Potential for advancement within the organization<\/p>\n
Benefit Package that includes:<\/p>\n
Medical insurance<\/p>\n
Dental insurance<\/p>\n
Vision insurance<\/p>\n
Company paid life insurance<\/p>\n
Company paid disability insurance<\/p>\n
Paid Holidays<\/p>\n
Paid Time Off<\/p>\n
401k Retirement Savings Plan (with Employer Match after 1 year of employment)<\/p>\n
$15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)<\/p>\n
American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees\u2019 feedback and ideas, and view them as critical to our success.<\/p>\n
Additional Compensation:<\/b><\/p>\n
Bonuses<\/b><\/p>\n
Benefits:<\/b><\/p>\n
Health insurance<\/p>\n
Dental insurance<\/p>\n
Vision insurance<\/p>\n
Retirement plan<\/p>\n
Signing bonus<\/p>\n
Paid time off<\/p>\n
Work from home<\/p>\n
Flexible schedule<\/p>\n
Job Types: Full-time, Part-time<\/p>\n
Pay: $19.00 – $39.00 per hour<\/p>\n
Benefits:<\/b><\/p>\n
401(k)<\/p>\n
401(k) matching<\/p>\n
Dental insurance<\/p>\n
Employee assistance program<\/p>\n
Flexible schedule<\/p>\n
Flexible spending account<\/p>\n
Health insurance<\/p>\n
Life insurance<\/p>\n
Paid time off<\/p>\n
Paid training<\/p>\n
Vision insurance<\/p>\n
Work from home<\/p>\n
Schedule:<\/b><\/p>\n
Day shift<\/p>\n
Holidays<\/p>\n
Monday to Friday<\/p>\n
Night shift<\/p>\n
Weekend availability<\/p>\n
Application Question(s):<\/p>\n
Do you have reliable internet with speeds of at least 30 Mbps download, 10Mbps upload, and no more than 40-75ms latency\/ping?<\/p>\n
Do you have a computer with Windows 10 or MAC OS Sierra 10.12 or better?<\/p>\n
Do you have a headset and web cam?<\/p>\n
Do you have a quiet place to work in your home?<\/p>\n
Does your computer have an Intel i5 processor or equivalent?<\/p>\n
Does your computer have at least 8GB of RAM?<\/p>\n
Education:<\/b><\/p>\n
High school or equivalent (Required)<\/p>\n
Experience:<\/b><\/p>\n
Call Center: 1 year (Preferred)<\/p>\n
customer service: 1 year (Preferred)<\/p>\n
Language:<\/b><\/p>\n
Spanish (Preferred)<\/p>\n
Work Location: Remote<\/p>\n