{"id":26232,"date":"2023-04-26T15:52:35","date_gmt":"2023-04-26T19:52:35","guid":{"rendered":"https:\/\/jobbinghood.com\/jobs\/listing\/patient-support-services-representative\/"},"modified":"2023-04-26T15:53:31","modified_gmt":"2023-04-26T19:53:31","slug":"patient-support-services-representative","status":"publish","type":"rtcl_listing","link":"https:\/\/jobbinghood.com\/jobs\/listing\/patient-support-services-representative\/","title":{"rendered":"Patient Support Services Representative"},"content":{"rendered":"<p>Our Client, located in Lakeland, FL has been dedicated to serving the pharmaceutical, biotechnology, and medical device industries for over 35 years. With an intense focus on sample management and expanded services including patient advocacy &amp; assistance, clinical trials distribution and healthcare provider data, they have become the single source-provider of samples management services for so many of its customers.<\/p>\n<p><strong>POSITION SUMMARY<\/strong><br \/>\nThis is a critical position requiring excellent customer interaction skills.\u00a0 Individual is expected to enhance patient satisfaction with programs by responding to incoming phone calls, and placing outgoing call to patients and physicians as assigned.\u00a0 Problem solving skills are essential.\u00a0 Individuals in this position will be the primary point of contact for patients calling to enroll in Pharmacy programs, placing orders, refills, checking on the status of an order and inquiring about program offerings; often times the single point of contact for our patients.<\/p>\n<p><strong>KEY RESPONSIBILITIES<\/strong><\/p>\n<ul>\n<li>Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.<\/li>\n<li>Provide first call resolution where possible.\u00a0 Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient\u2019s satisfaction.<\/li>\n<li>Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.<\/li>\n<\/ul>\n<div><strong>MINIMUM JOB REQUIREMENTS<\/strong><br \/>\n<strong>Education Training<\/strong><\/p>\n<ul>\n<li>High School Diploma or equivalent required.<\/li>\n<li>Post High School or Specialized Training a plus.<\/li>\n<\/ul>\n<\/div>\n<div id=\"jobbi-3940789613\" class=\"jobbi-ad-placement-jobsite-bottom jobbi-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-5862940809620110\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"fluid\"\r\n     data-ad-layout-key=\"-6t+ed+2i-1n-4w\"\r\n     data-ad-client=\"ca-pub-5862940809620110\"\r\n     data-ad-slot=\"7946604715\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div>","protected":false},"author":467,"template":"","class_list":["post-26232","rtcl_listing","type-rtcl_listing","status-publish","hentry","rtcl_category-others","listing-item","rtcl-listing-item"],"_links":{"self":[{"href":"https:\/\/jobbinghood.com\/jobs\/wp-json\/wp\/v2\/rtcl_listing\/26232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobbinghood.com\/jobs\/wp-json\/wp\/v2\/rtcl_listing"}],"about":[{"href":"https:\/\/jobbinghood.com\/jobs\/wp-json\/wp\/v2\/types\/rtcl_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobbinghood.com\/jobs\/wp-json\/wp\/v2\/users\/467"}],"wp:attachment":[{"href":"https:\/\/jobbinghood.com\/jobs\/wp-json\/wp\/v2\/media?parent=26232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}