{"id":26004,"date":"2023-03-31T23:42:11","date_gmt":"2023-04-01T03:42:11","guid":{"rendered":"https:\/\/jobbinghood.com\/jobs\/listing\/customer-experience-associate\/"},"modified":"2023-03-31T23:43:22","modified_gmt":"2023-04-01T03:43:22","slug":"customer-experience-associate","status":"publish","type":"rtcl_listing","link":"https:\/\/jobbinghood.com\/jobs\/listing\/customer-experience-associate\/","title":{"rendered":"CUSTOMER EXPERIENCE ASSOCIATE"},"content":{"rendered":"

Our client, a leading global specialty retailer is looking for a\u00a0Customer Experience Associate<\/strong>\u00a0to join their growing team. This is an NYC based company, and they are looking for a detail-oriented and hardworking candidate. This position is remote and will need someone to commit 3 to 6 months.<\/p>\n

SALARY\/HOURLY RATE:<\/h3>\n

$20 – $22\/hr<\/p>\n

POSITION OVERVIEW:<\/h3>\n

The Customer Experience Associate will be assisting clients via email, phone, and chat.\u00a0 At least one-year experience in a Customer Experience Associate role or related field is required. The ideal candidate must also have strong communication and problem-solving skills while having the mentality to go above and beyond to provide exceptional service to their clients.<\/p>\n

RESPONSIBILITIES OF THE CUSTOMER EXPERIENCE ASSOCIATE:<\/h3>\n
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  • Answers incoming phone calls, emails, makes outgoing calls and follows up on customer questions in a timely and accurate manner; ensuring customer satisfaction<\/li>\n
  • Conducts lead management, CRM and prospecting activities to evaluate our customers, their needs and the solutions we can provide for best-fit products and services<\/li>\n
  • Partners with sales teams to meet and exceed customers service expectations<\/li>\n
  • Performs additional responsibilities as requested to achieve business objectives<\/li>\n
  • Willingness and ability to help out with the team as necessary<\/li>\n
  • Works cross-functionally to bring the customer’s feedback and point of view to internal teams<\/li>\n
  • Performs additional responsibilities as requested to achieve business objectives<\/li>\n<\/ul>\n

    QUALIFICATIONS FOR THE CUSTOMER EXPERIENCE ASSOCIATE:<\/h3>\n
      \n
    • 1+ year of Customer Service or call center experience preferred<\/li>\n
    • Zendesk, or other CRM experience preferred<\/li>\n
    • Must be available to work full time hours and some weekends<\/li>\n
    • Excellent communication skills — both written and verbal<\/li>\n
    • Strong problem-solving skills<\/li>\n
    • Positive attitude is extremely important<\/li>\n<\/ul>\n