{"id":25763,"date":"2023-03-03T18:14:26","date_gmt":"2023-03-03T23:14:26","guid":{"rendered":"https:\/\/jobbinghood.com\/jobs\/listing\/front-desk-agent\/"},"modified":"2023-03-03T18:15:12","modified_gmt":"2023-03-03T23:15:12","slug":"front-desk-agent","status":"publish","type":"rtcl_listing","link":"https:\/\/jobbinghood.com\/jobs\/listing\/front-desk-agent\/","title":{"rendered":"Front Desk Agent"},"content":{"rendered":"
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Front Desk (Overnight)<\/strong><\/div>\n
11:00PM – 7:30AM<\/strong><\/div>\n
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Full Time<\/strong><\/div>\n
RMG Staffing is hiring for an energetic and hardworking PBX Operator to work in a luxury hotel well known in Miami Beach, Florida. You will work in an energetic location helping and assisting with incoming calls and direct callers to appropriate destination. Must be warm, friendly, and energetic!<\/div>\n
Hotel Front Desk experience required.<\/strong><\/em><\/div>\n
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RESPONSIBILITIES:<\/strong><\/div>\n
\u00b7 Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently.<\/div>\n
\u00b7 Stays informed of current in- house groups and property events.<\/div>\n
\u00b7 Assists the department with various clerical duties as needed.<\/div>\n
\u00b7 Take guest request and pass on to the appropriate party as well as follow up with the request.<\/div>\n
\u00b7 Ensures private information is consistent with all privacy policies.<\/div>\n
\u00b7 Obtains necessary information to direct and transfer calls to correct extensions.<\/div>\n
\u00b7 Displays excellent telephone etiquette.<\/div>\n
\u00b7 Answer inquires pertaining to hotel services and amenities.<\/div>\n
\u00b7 Coordinates and monitors requests with all departments using \u201cHotel Expert\u201d.<\/div>\n
\u00b7 Records and follows up with makeup calls.<\/div>\n
\u00b7 Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.<\/div>\n
\u00b7 Dispatch maintenance and housekeeping staff to guest rooms as needed.<\/div>\n
\u00b7 Take Room Service Report<\/div>\n
Accurately utilizes the features of the PBX consoles, headsets, telephones, and other related equipment.<\/div>\n
\u00b7 Performs general clerical duties including faxing, copying, filing, etc. as needed.<\/div>\n
\u00b7 Assists with maintaining cleanliness, safety, and security of the PBX area. Maintains confidentiality, security, and integrity of patient and organizational data.<\/div>\n
\u00b7 Provides information to callers as appropriate.<\/div>\n
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JOB REQUIREMENTS<\/h2>\n<\/div>\n
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SKILLS:<\/strong><\/div>\n
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\u00b7 Phone etiquette<\/div>\n
\u00b7 Strong Communication Skills<\/div>\n
\u00b7 Ability to communicate effectively with the public and other Team Members<\/div>\n
\u00b7 Read, write, and speak English fluently<\/div>\n
\u00b7 Strong problem-solving skills and great customer service required<\/div>\n
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Job Type: Full-time<\/div>\n
Salary: $16.50 per hour<\/div>\n
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Benefits:<\/strong><\/div>\n
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  • Dental insurance<\/li>\n
  • Health insurance<\/li>\n
  • Vision insurance<\/li>\n<\/ul>\n
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    Schedule:<\/div>\n
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    • 8 hour shift<\/li>\n
    • Overnight shift<\/li>\n<\/ul>\n
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      Ability to commute\/relocate:<\/div>\n
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      • Miami, FL 33180: Reliably commute or planning to relocate before starting work (Required)<\/li>\n<\/ul>\n
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        Experience:<\/div>\n
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        • PBX\/ Front Desk: 1 year (Required)<\/li>\n<\/ul>\n
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          Shift availability:<\/div>\n
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          • Overnight Shift (Required)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n