Director of Retail & Catering Operations

  • Jobbing Staffing
  • September 28, 2022 8:44 pm
  • Austin, TX, USA
Director of Retail & Catering Operations

Job Details:

General Notes

UT Austin offers a competitive benefits package that includes:

100% employer-paid basic medical coverage

Free Capital Metro bus rides

Retirement contributions

Paid vacation, sick time, and holidays

Career growth & professional development

Please visit our Human Resources (HR) website at to learn more about the total benefits offered when you join our team!

The Division of Student Affairs supports all members of the university community through our mission of developing programs and services that allow everyone to thrive and contribute to the dedicated excellence at the core of our institutional mission. We model diversity and inclusion by providing open, welcoming, and inclusive environments in which to work, live, and learn.


The Director of Retail & Catering Operations is responsible for the overall success of Longhorn Hospitality – Campus Retail and Forty Acres Catering operations. Locations include the Texas Union, WCP Student Activity Center, Thompson Conference Center, additional café locations on campus, and food truck operations for Longhorn Hospitality. Responsibility includes maintaining brand standards, student engagement, ensuring catering is successful, and representing the department on campus. Business practices and SOPs for both retail and catering are to be developed and implemented. The dining program is comprised of National, Regional and In-house brands, both self-run, and 3rd party operated. Catering operations include the two unions, WCP, Texas Union, Thompson Conference Center, and off-premise catering. Direct reports include: (2) General Managers of retail, Director of Special Events and Sales, Coffee Brand General Manager, Office Administrator, and multiple location managers.


Operational Leadership: Serve as a member of University Housing and Dining (UHD) / Longhorn Hospitality Dining leadership with responsibility for planning and directing the administrative, operational, and developmental activities of multiple operations of dining and catering. These include retail and catering events on campus. Advise the Executive Director in planning and implementation of objectives and short and long-term programs for Dining Services consistent with comprehensive strategic planning, goals, and objectives of the University. Work with the Director of Special Events and Sales to develop operating procedures for catering and ensure financial processes are followed. Research new innovations for both Catering and Retail operations. Supervise national and internal brand concepts and ensure food and service quality are in compliance with all brand standards.

Financial Leadership: Participate in the preparation of the budget projections for Longhorn Hospitality Retail and Catering operations for review and approval by the Executive Director. Train, coordinate, and direct proper cash handling, financial, and accounting practices and procedures. Completion of weekly operating reports for each unit, not limited to profit and loss, labor and sales reports, and temporary labor tracking for both retail and catering. Review and monitor operational budgets for dining and catering services and provide counsel and advice to management staff. Ensure operations are utilizing assigned financial tools for analysis and program development. Work and guide the Director of Special Events and Sales to develop and implement an event tracking tool to include labor.

Marketing & Communication: Coordinate with support resources to assist the team in the development of projects and strategies using best industry practices to enhance current programs for students and clients that increase the value, responsiveness, convenience, and accessibility of products and services including extended hours of service, improved and expanded menu options, and continuing enhancement of dining operations. Meet with members of the Union Board of Directors, Student Government, Residence Hall Association, conference clients, student groups, and representatives from other departments contracting for services provided by dining operations to ensure that requirements and expectations are met or exceeded. Develop programs to drive student engagement and utilization of the Texas Union and WCP Student Activities Center from both on and off campus. Work with the Director of Special Events and Sales to create a formal sales plan.

Staff Management: Participate with the Executive Director in the recruitment, selection, training, development, evaluation, and discipline of dining management, supervisory, and support staff. Maintain positive working relationships with UT departmental leadership, staff, students, and employees. Work with General Managers and the Director of Special Events and Sales to develop training plans for departments.

Programmatic Leadership: Assist the Executive Director in planning, directing, and administering programs, policies, and procedures in the areas of sustainability, Equity and Inclusion excellence, student programming and engagement, academic partnerships, and community engagement. Special projects and other duties as assigned.

Required Qualifications

Bachelors degree in Food Service Management, Culinary Arts, Nutrition, Business Administration or similar field.

At least six years of experience in multi-unit operational experience in the hospitality industry at the management level.

At least five years of experience of food service management experience in an institutional setting.

At least two years of experience as a Food Service Assistant Director or higher position in an institutional setting.

Experience in catering, residential, and retail operations.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Eight or more years of experience in a multi-unit college or university environment.

Experience in construction, renovating and rehabilitation of facilities is desired.

Experience in management of self-operated, regional, and national brands.

Experience creating and leading a comprehensive marketing plan in a food related industry.

Two or more years catering experience.

Salary Range

$120,000 + depending on qualifications

Working Conditions

May work in all weather conditions.

Repetitive use of keyboard at a workstation.

Use of manual dexterity.

Work Shift

Hours and days may vary depending on the needs of University Housing and Dining.

Required Materials


3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.


Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.


Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.


Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.


Equal Opportunity Employer:

The University of Texas at Austin, as an , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.


Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.



The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:



Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.

  • Category : Restaurant-Food Services
  • Salary : $120,000 per year
  • Company Name : University of Texas at Austin


Austin, TX, USA

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